Blaine

thurston-county-blaineBLAINE MILLET

Blaine started his career with IBM after graduating with his MBA in Finance and Marketing from the University of Utah. He has had the opportunity to work in organizations from “start-up” through the Fortune 100, including 8 years with Andersen as part of the “Big-5”. His experience has encompassed dot.com startups, IBM, Andersen, Grant Thornton, Sprint and his own consulting firm. He personally focuses on helping businesses increase sales, build differentiation and create unsurpassed customer loyalty to position them as leaders in their industry.

Creating and Delivering Totally Awesome Customer Experiences

Creating and Delivering Totally Awesome Customer Experiences

Blaine is also the author of the leading edge book, “Creating and Delivering Totally Awesome Customer Experiences”. This book was the first of its kind to create an entirely new way of helping organizations acquire and retain their customers at significantly higher rates. His innovative approach was the first of its kind to link the customer experience to the processes in the business, creating increased customer loyalty and retention.

His consulting firm, Customer Experiences Inc., focuses on helping companies develop a “customer-centric” strategy to increase sales and build more loyalty. He has been involved in Social Media Strategy and Execution for the past few years and is in a leading edge position in this area – helping the Owners and CEO’s of businesses understand how to use these revolutionary tools and how to lead their companies in this communication Revolution. As a “thought leader” in Social Media, he focuses on helping businesses use Social Media to improve their businesses by increasing market share, improve differentiation and build relationships faster, deeper and cheaper than ever before.

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